Presales Deployment Engineer

Open position

Vadodara

3-5 Years

Role:

Deploy appropriate solutions for the newly acquired customer as per the defined scope of work. Act as a single point of contact for all deployment-related activities.
Be a trusted security advisor for the on-boarded customers and guide them for the security control implementation.
Participate in customer visits, providing product demonstrations both in-person as well as remotely and showing the value of Indusface ‘s solutions as per the requirement.
Manage the technical needs of the existing strategic customer base and ensure that any escalations are amicably handled.
Contribute towards building technical collaterals (Whitepaper/Case Studies/Blogs).
Analyze and troubleshoot deployment issues in a timely manner. Expertise to identify and resolve technical issues.
Own the deployment-related inquiries/technical issues and act as a primary point of contact.
Conduct strategic customer training periodically. Including new feature training for existing customers.
Conduct review meetings with the strategic customers periodically to highlight the solution ROI and enabling them on the new feature releases.
Maintaining personal technical level proficiency & apply them to find out specific use case or technical solution for target account.
Act as a Voice of Customer and input the on-field feature/enhancement requirements to product team.
Work closely with Indusface Managed Security team to promptly deliver the customer requirement.
Provide technical assistance to Sales Engineers as and when required.
Work independently and as a vital member of the Presales team.
Follow Presales operational processes to ensure smooth delivery of the defined services.