Executive Customer Success

About Indusface:

Indusface is a leading application security SaaS company that secures critical Web, Mobile, and API applications of 6500+ global customers using its award-winning fully managed platform that integrates web application scanner, web application firewall, DDoS & BOT Mitigation, CDN, and threat intelligence engine.

Indusface, funded by Tata Capital Growth Fund II, is the only vendor to receive 100% customer recommendation rating three years in a row and is a global customer choice in the Gartner Peer Insights™ Web Application and API Protection (WAAP) Report 2023. Indusface is also a “Great Place to Work” 2022 Winner in the Mid-Size category in India and is PCI, ISO27001, SOC 2, GDPR certified and has been the recipient of many prestigious start-up awards.

Indusface’s Product Suite:

• AppTrana WAAP Platform - AI-Powered, Fully Managed Application and API Protection.
• Indusface WAS Platform - Fully Managed DAST Platform for Website, Mobile App & API Vulnerability Scanning.
• SSL/VMC Certificates - Secure your online digital communication and build customer trust.

Why Join Us?

• Be part of a Market Leader - Work with an industry-recognized cybersecurity company trusted by global enterprises.
• Shape the Future - Play a pivotal role in driving innovation, partnerships, and revenue growth.
• Fast-Paced Growth - Thrive in an agile, high-growth environment with opportunities to make a real impact.
• Collaborate with the Best - Work alongside industry experts and thought leaders.
• Rewards & Recognition - Competitive salary, performance-based incentives, and clear career growth pathways

Responsibilities:

• Renewals Ownership & Retention
  • Own and manage the complete renewal cycle for assigned accounts, ensuring 100% renewal coverage and high retention rates.
  • Proactively engage customers well ahead of expiry to secure timely renewals and avoid lapses.
  • Build strong relationships with key customer stakeholders to drive renewal confidence and continuity.
• Renewal Upsell & Revenue Growth
  • Drive upsell and cross-sell within the existing customer base (e.g., higher-value SSLs, multi-year deals, CLM, Private PKI, code signing, etc.).
  • Identify opportunities to increase wallet share through better product fit and lifecycle expansion.
  • Carry a defined renewal + upsell target aligned with business goals.
• Customer Engagement & Follow-ups
  • Conduct structured follow-ups via calls, emails, and campaigns to ensure renewal closure.
  • Educate customers on product enhancements, pricing benefits, and bundled offerings to support upsell conversations.
• Internal Coordination
  • Work closely with Account Managers for strategic accounts where relationship depth is required.
  • Coordinate with Solution Engineers and Support teams to resolve customer queries impacting renewals.
• Order & Process Management
  • Ensure timely collection of Purchase Orders (POs) and facilitate smooth order processing before certificate expiry.
  • Track and follow up on payments to ensure minimal revenue leakage and clean books.
• CRM & Forecasting Discipline
  • Maintain accurate and up-to-date renewal pipelines, customer interactions, and opportunity tracking in CRM.
  • Provide visibility on upcoming renewals, risks, and upsell opportunities to management.

Candidate Profile:

• Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing and social outreach.
• Track record of achieving sales targets
• Experience working with a CRM
• Excellent communication and negotiation skills
• Ability to deliver engaging presentations.