Associate Engineer, Managed Security Services

Roles & Responsibilities:

As an Associate Engineer, Managed Security Services you will be responsible for the delivery of Security Management and Monitoring services to clients world-wide. The Managed Security Services Engineer will be performing activities such as ensuring availability and logging consistency of customer security. Also, at the same time you must work with your colleagues to ensure there is unanimous understanding of the project deliverables and meet required timelines.

Job Description:

• Analyse daily vulnerability scan results and identify inconsistencies if any in both scan results and report.
• Conduct manual validation of the application and network layer security vulnerabilities (ethical hacking skills)
• Analyse logs using analytical platform for troubleshooting and incident management.
• Incident management response
• Create WAF custom rules.
• Create custom scripts.
• Perform WAF traffic analysis.
• Executive Client Support for an in-house information Security product
• Perform analytical and logical troubleshoots of an issue reported.
• Create, maintenance and manage client tickets.
• Understand customer queries and take appropriate remedial actions. Identify and delegate queries which need to be probed further by the development team.
• Summarize and document test results daily. Prepare monthly dashboards.
• Communicate and coordinate with customers (Tele/email/chat)
• SaaS administration support
• Conduct POC

Technical Skills:

• Basic knowledge of FTP, DNS, SMTP, Http, Https TCP/IP Network, SSL Certificate.
• Basic knowledge of networks, TCP/IP, NAT, PAT, Proxy, routing, Internet security.
• Experience of monitoring tools such as Nagios tool and Ability to troubleshoot alerts triggered by monitoring tools.
• Installation, Management, and administration of various Flavors of Linux (Centos, RH).
• Basic Knowledge of Apache server configuration and troubleshooting.
• Experience in making customer reports, Inventory, Diagram, Page management.
• Proficiency in using Microsoft Word, PowerPoint, and Excel
• Basic knowledge of HTML, SQL and at least one programming language such as C, C++ or Java
• Basic knowledge of vulnerability assessment / penetration testing will be desirable.

Candidate Profile:

• 1-3 years of experience in support either in network or security.
• Should have handled team of at least four to five members.
• Should have worked in support environment with escalations handling.
• The candidate with a BE/MCA degree with a strong academic record would be preferred.
• Strong verbal and written communication skills
• Experience directing your own work.
• Ability to learn new technologies.
• Experience in customer interactions and managing customer interfaces for multiple customer engagements.
• Self-driven and able to work with teams.
• Excellent in trouble shooting and persistent in problem solving.
• Should be ready to work in shifts.