Engineer- Technical Support (SSL)

Job title: Engineer- Technical Support (SSL) 
Location: Baroda 
Experience: 1 - 2 years

Role

An SSL support engineer will be required to assist customers on Installing, troubleshooting, issuing of SSL certificate. Perform verification as per the process and assist the customer with any queries, technical support or assistance required. The Job description is given below for the said position.

Job Description

  • Document Verification as per Entrust LRA Verification Guideline
  • Document Filing as per Entrust LRA Verification Guideline
  • Communicating with Entrust team and overseeing Completion of Verification for client’s certificates
  • Doing webinar sessions or conference call in helpings clients complete CSR generation if required. 
  • Overseeing and helping clients (via webinar) with installation of SSL certificates if required.
  • Helping clients to trouble shoot at any stage of point 
  • Timely completion of certificate issuance and installation
  • Remote (Tel/Web/email) business development (Partners/Customers)
  • Case Studies, Customer Testimonials & Events coordination
  • Scanning
  • WAF
  • Reports

 Technical Skills:

  • Between 1 to 2 years of experience working as tech support for technology based company (tech support for application or end client webservers)
  • Good written & verbal communication skills
  • Should have knowledge working on different web servers like IIS, Tom Cat, Apache etc.
  • Relevant academic background is a plus. 
  • Experience of Windows and Linux Operating system.
  • Experience in technical support environment
  • Knowledge and experience of working with SSL certificates, installing, configuration, and troubleshooting.
  • Ready to work in shifts as per the business need.
  • Proficiency in using Microsoft Word, PowerPoint and Excel

Candidate Profile:

  • The candidate should be BCA/BE/MCA/ME 
  • He / She should possess good academic background.
  • Good communication (spoken & written) and interpersonal skills
  • Ability to communicate with clients through various mediums such as e-mail, chat or phone
  • Self driven and able to work with teams
  • Excellent in trouble shooting and persistent in problem solving

 What do you gain?

  • Opportunity to grow in global support system with cutting edge technologies used by global customers
  • Challenging, transparent and supportive work environment
  • Opportunity to grow rapidly in your career along with the company’s growth
  • Competitive compensation structure and benefits

There are over a billion web apps and millions of mobile apps in the world now Indusface with a mission to secure them has developed its own line of cutting edge armory of application security products. We are living the dream of becoming the next Billion dollar "Made in India" security company".

About Indusface

Indusface is an award-winning application security leader protecting 800+ customers spread across 17 countries. Our application security cloud platform is industry’s first truly integrated ‘Total Application Security’ solution that ‘Detects, Protects & Monitors’ applications. It detects application-layer vulnerabilities accurately, patches them instantly without any change in code, and monitors continuously for emerging threats and Layer 7 DDoS attacks. Available on AWS marketplace and as a SaaS solution, Indusface products protect thousands of apps from hackers across the world. 

Our security products have not only been mentioned in the Gartner Magic Quadrants for Application Security Testing and Web Application Firewall but we have won all major startup awards in the last 12 months.

  • #1 Security Product Company by NASSCOM-DSCI 2016
  • Top 5 in ET Startup Awards-Bootstrap Champ 2016
  • iSpirit’s InTech50 Most Innovative Products from India 2016
  • AWS ‘Regional Innovation Partner: Technology Partner 2016
  • Top Emerging Information Security Product Company by NASSCOM-DSCI 2015

In case this opportunity excites you and you wish to explore this further, we request you to kindly send across your updated CV on This email address is being protected from spambots. You need JavaScript enabled to view it.