MSS Engineer - L2

Job title: MSS Engineer - L2
Location:  Vadodara
Experience:  2+ years

Role

As a MSS Engineer you will be responsible for the delivery of Security Management and Monitoring services to clients world-wide. The MSS Engineer will be performing activities such as ensuring availability and logging consistency of customer security. Also at the same time you have to work with your colleagues to ensure there is unanimous understanding of the project deliverables and meet required timelines. 

Job Description 

  • Analyse daily scan results and identify inconsistencies if any in both scan results and report
  • Executive Client Support for an in-house information Security product
  • Perform analytical and logical troubleshoots of an issue reported
  • Create, maintenance and manage support tickets
  • Understand customer queries and take appropriate remedial actions. Identify and delegate queries which need to be probed further by the development team
  • Summarize and document test results on a daily basis. Prepare monthly dashboards
  • SaaS administration support
  • Work in emergency situations related to downtimes, Application and system upgrades and critical incidents. 
  • Work closely with customers to ensure customer satisfaction.
  • Effective, polished interaction with customers to gather information quickly, explain customer responsibilities in resolving the issue communicate next steps and status and inspire confidence
  • Handle and solve the escalations given by associate engineers in the team
  • Manage shifts and coordinate between different teams in resolution of issues and tasks.
  • Train the L1 engineers and provide support as and when needed.
  • Work in 24x7 shifts as well as be flexible to cover shift when needed.

Technical Skills

  • Basic knowledge of FTP, DNS, SMTP, Http, Https TCP/IP Network, SSL Certificate.
  • Basic knowledge of networks, TCP/IP, NAT, PAT, Proxy, routing, Internet security.
  • Experience of monitoring tools such as Nagios tool and Ability to troubleshoot alerts triggered by monitoring tools.
  • Installation, Management, and administration of various flavors of Linux (Centos, RH).
  • Basic Knowledge of Apache server configuration and troubleshooting.
  • Experience in making customer reports, Inventory, Diagram, Page management.
  • Proficiency in using Microsoft Word, PowerPoint and Excel
  • Basic knowledge of HTML, SQL and atleast one programming language such as C, C++ or Java 
  • Basic knowledge of vulnerability assessment / penetration testing will be desirable

Candidate Profile

  • 2+ years of experience in support either in network or security.
  • Should have handled team of at least four to five members.
  • Should have worked in support environment with escalations handling.
  • The candidate with a BE/MCA degree with a strong academic record would be preferred.
  • Strong verbal and written communication skills
  • Experience directing your own work
  • Ability to learn new technologies
  • Experience in customer interactions and managing customer interfaces for multiple customer engagements
  • Self-driven and able to work with teams
  • Excellent in trouble shooting and persistent in problem solving
  • Should be ready to work in shifts and week offs would be Monday and tuesday 

 What do you gain?

  • Challenging, transparent and supportive work environment
  • Opportunity to grow rapidly in your career along with the company 
  • Competitive comp and benefits

There are over a billion web apps and millions of mobile apps in the world now Indusface with a mission to secure them has developed its own line of cutting edge armory of application security products. We are living the dream of becoming the next Billion dollar "Made in India" security company".

About Indusface

Indusface is an award-winning application security leader protecting 800+ customers spread across 17 countries. Our application security cloud platform is industry’s first truly integrated ‘Total Application Security’ solution that ‘Detects, Protects & Monitors’ applications. It detects application-layer vulnerabilities accurately, patches them instantly without any change in code, and monitors continuously for emerging threats and Layer 7 DDoS attacks. Available on AWS marketplace and as a SaaS solution, Indusface products protect thousands of apps from hackers across the world. 

Our security products have not only been mentioned in the Gartner Magic Quadrants for Application Security Testing and Web Application Firewall but we have won all major startup awards in the last 12 months.

  • #1 Security Product Company by NASSCOM-DSCI 2016
  • Top 5 in ET Startup Awards-Bootstrap Champ 2016
  • iSpirit’s InTech50 Most Innovative Products from India 2016
  • AWS ‘Regional Innovation Partner: Technology Partner 2016
  • Top Emerging Information Security Product Company by NASSCOM-DSCI 2015

In case this opportunity excites you and you wish to explore this further, we request you to kindly send across your updated CV on This email address is being protected from spambots. You need JavaScript enabled to view it.